Privacy Policy

1. Introduction and Scope

Ascend to Future ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ascendtofuture.dev and use our services. This policy applies to personal data collected from website visitors, customers, and other data subjects within the European Union, Argentina, and worldwide.

2. Information We Collect

2.1 Personal Data

We collect personal information that you voluntarily provide, including:

• Name, email address, and phone number
• Company name and job title
• Postal address and billing information
• Account credentials and preferences
• Information you provide through contact forms and inquiries

2.2 Usage Data

We automatically collect certain information about your device and how you interact with our website:

• IP address and browser type
• Pages visited and time spent on each page
• Referring URLs and exit pages
• Device information (type, operating system, resolution)
• Cookie and tracking data

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, analyze usage patterns, and remember preferences. This includes essential cookies for functionality and analytical cookies for performance metrics. For details, see our Cookie Policy.

3. How We Use Your Information

We use collected information for the following purposes:

• Providing and improving our services
• Responding to inquiries and customer support
• Processing transactions and sending related confirmations
• Sending marketing communications (with consent)
• Analytics and performance monitoring
• Complying with legal obligations
• Preventing fraud and enhancing security
• Personalizing user experience

4. Data Sharing and Third Parties

We may share your personal data with:

• Service Providers: Cloud hosting providers, analytics services, and payment processors who process data on our behalf
• Business Partners: Partners who offer complementary services (with your consent)
• Legal Requirements: When required by law, court orders, or government requests
• Business Transfers: In case of merger, acquisition, or asset sale

All third parties are contractually bound to maintain data confidentiality and use data only for specified purposes.

5. Data Retention Policies

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Customer Data: Retained for the duration of the customer relationship plus 7 years for legal compliance
• Newsletter Subscribers: Retained until unsubscription request
• Contact Inquiries: Retained for 2 years or until contact is resolved
• Analytics Data: Retained for 12 months and then aggregated
• Cookies: Session cookies deleted upon browser closure; persistent cookies retained per user preferences

6. Your Rights Under Data Protection Law

Depending on your location, you may have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Correction: Request correction of inaccurate information
• Right to Erasure: Request deletion of your data ("Right to be Forgotten")
• Right to Restrict Processing: Limit how your data is processed
• Right to Data Portability: Receive data in a portable format
• Right to Object: Opt-out of specific data processing
• Right to Lodge a Complaint: File a complaint with data protection authorities

To exercise these rights, contact us at privacy@ascendtofuture.dev with verification of your identity.

7. International Data Transfers

Your data may be transferred to and stored in countries outside your country of residence, including the United States and other jurisdictions. These countries may have different data protection laws than your home country. By using our services, you consent to such transfers. We implement appropriate safeguards including Standard Contractual Clauses and adequacy decisions to protect your data during international transfers.

8. Children's Privacy

Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal data from children under 13. If we learn that we have collected data from a child under 13, we will promptly delete such information and terminate the child's account. Parents or guardians who believe their child has provided personal data should contact us immediately.

9. Security Measures

We implement comprehensive security measures to protect your personal data:

• AES-256 encryption for data at rest
• SSL/TLS encryption for data in transit
• Multi-factor authentication for account access
• Regular security audits and penetration testing
• Access controls and role-based permissions
• Secure data disposal procedures
• Incident response procedures

While we maintain strong security practices, no online platform is completely secure. Please report any security vulnerabilities to security@ascendtofuture.dev.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in practices or legal requirements. We will notify you of material changes by updating the "Last updated" date and, when necessary, by email notification. Your continued use of our website constitutes acceptance of the updated policy.

11. Contact Information

For privacy-related inquiries, requests to exercise your rights, or to report concerns, please contact us:

Ascend to Future
Data Protection Officer
Email: privacy@ascendtofuture.dev
Address: Av. Corrientes 6320, Buenos Aires, C1425AAG, Argentina
Response Time: We will respond within 30 days of receiving your request.

12. Additional Rights for Residents of Argentina

Residents of Argentina have additional rights under Argentine data protection laws including Law 25,326 and related regulations. You have the right to:

• Request confirmation of whether your data is being processed
• Request details about the processing of your personal data
• Demand correction or deletion of inaccurate data
• Challenge the processing of your data
• File complaints with the Argentine Data Protection Authority (AEPD)

This Privacy Policy is subject to applicable data protection laws including GDPR (EU), LGPD (Brazil), and Argentine data protection regulations. In case of conflicts, the law providing stronger protection to individuals will apply.